What are we “about”? We are about our customers.
Family Express started on Christmas Day, 1975 when Gus Olympidis opened his first convenience store on the west side of Valparaiso, Indiana. Much has changed since then, but much has remained the same – Gus is still President and CEO and Family Express still maintains a total commitment to our customers.
- December 25, 1975 first store opened (originally branded ‘Time Low’)
- 1987 changed name to Family Express
- 1993 Corporate Office moved to new location in Valparaiso, IN
- 1998 launched Java Wave brand coffee as well as our own branded fuel
- 1999 acquired Carter Oil, giving greater reach in Lafayette, IN
- 2002 started launching own brands, Cravin’s Market, Family Express Milk and FE Natural Spring Water
- 2003 purchased and developed 60K square foot Central Distribution Center
- 2005 began making Square Donuts from the central bakery
- 2010 opened a state-of-the-art Corporate Office and Learning Center in Valparaiso
- 2010 rolled out FE Perks loyalty program
- 2013 completed transition of lighting in all stores to energy-efficient LED
- 2014 launched the JW European Cafe
- 2014 installed a new line in the Family Express bakery increasing production capacity 3x
- 2015 received Convenience Store Chain of the Year Award from Convenience Store Decisions
To be the finest small chain of convenience stores and fueling centers in the world.
We provide our customers with total satisfaction by offering competitively priced, high-quality products and services, in a clean, safe, and friendly environment. We serve our community through volunteerism and we are profitable in order to assure the future prosperity of our employees and our company.
Family Express is recognized in the market place by our passion for customer service. We have built our brand on the art of building relationships with our customers by utilizing our “living brand”. The living brand is our uniquely friendly employees. In addition, our upscale colonial architecture and enhanced landscaping plans welcome visitors from across Northwest Indiana. We pride ourselves on using cutting edge technology throughout our operation to ensure the best environment for our customers and associates.
Consumer innovations like our F.E. Perks loyalty program which offers the ability to earn instant cents-off-per-gallon savings at the pump for purchases inside the store, keep us on the leading edge.
F.E. Perks members also have the benefit of downloading the Family Express mobile application to their smart phone (Android, Blackberry and iPhone). The application provides the customer a Family Express store locater, promotion alerts, individual store fuel pricing, a game complete with prizes that are redeemable in the store and the ability to link an F.E. Perks card directly to the device and check the balance and to use at the register instead of a traditional plastic card at all locations.
We also believe strongly in our responsibility to the environment. All of our underground storage tanks are electronically controlled and monitored in order to assure fuel quality and environmental safety. In 2013, we began a million dollar upgrade of every light bulb in every store and office to more energy efficient LED lights.
All Family Express stores are equipped with an electronic cash management system, which eliminates the necessity for anyone in the store having to count cash beyond putting it in the cash register. The store deposit is electronically tabulated so that even the deposit slip is produced by the system. In order to enhance employee and customer safety, all of the stores can be visually monitored via the Internet.
We operate stores throughout Northwest and North Central Indiana. Our unique logistics model consolidates 30 traditional DSD weekly deliveries into a single daily delivery thereby achieving transportation efficiencies and unsurpassed freshness for perishables. We are known for high-performance fuels and our proprietary brands, including JAVA WAVE gourmet coffees, the JW European Cafe, Buzzed Energy Drinks, Squeeze Freeze frozen carbonated drinks, private label natural spring water, milk products, and ice. The Cravin’s Market brand includes a line of fresh sandwiches and bakery products such as our signature square donuts that are prepared and delivered daily from our central distribution facility.
In our endless pursuit to delight our customers, we have invested in training, which is based on the principles of cultural and simulation learning.